FAQs

  • Q1: What types of pet products do you offer?

    A: We specialize in a wide range of pet products, including pet locators, water dispensers, feeders, toys, collars, and more, all fully customizable to meet your specific needs.

  • Q2: Can I customize my order?

    A: Absolutely! We offer fully customizable solutions tailored to your brand requirements, ensuring that your products align perfectly with your vision.

  • Q3: What is the lead time for orders?

    A: Our typical lead time varies based on order size and customization complexity. Please contact us for a detailed timeline tailored to your specific needs.

  • Q4: Do you provide samples before bulk orders?

    A: Yes, we provide samples to help you assess the quality and suitability of our products before placing a bulk order.

  • Q5: What quality assurance measures do you have in place?

    A: We are committed to high-quality production standards. Each product undergoes rigorous quality checks throughout the manufacturing process.

  • Q6: How can I become a reseller?

    A: If you're interested in becoming a reseller, please reach out to us through our contact form, and our team will provide you with the necessary information and support.

  • Q7: What are your payment terms?

    A: We offer flexible payment terms, including options for deposits and payment upon delivery. Please contact us for more details.

  • Q8: Do you ship internationally?

    A: Yes, we ship our products worldwide. Shipping options and costs will be discussed during the order process.

  • Q9: How do I contact customer support?

    A: Our customer support team is available via email, phone, or through our website's contact form. We are here to assist you with any inquiries.

  • Q10: What is your return policy?

    A: We strive for customer satisfaction. If you encounter any issues with your order, please contact us within 30 days for resolution options.